Spinboss Customer Support
Whether you have a question about your account, need help with a payment, or want to understand a bonus offer, the Spinboss support team is ready to help. Support is available around the clock, every day of the year, through multiple channels designed to get you answers fast.
Live Chat — Fastest Response
Live chat is the quickest way to reach the Spinboss support team. Average response times are under 2 minutes, and most issues are resolved within a single conversation. To start a live chat:
- Click the chat icon in the bottom-right corner of any page
- Enter your name and a brief description of your query
- A support agent will connect with you almost immediately
Live chat agents can assist with account issues, payment queries, bonus questions, technical problems, and general inquiries. Chat transcripts are automatically saved to your account for future reference.
Email Support
For non-urgent queries or issues that require document submission, email is the preferred channel. Send your message to the support address listed in your account dashboard. The email support team aims to respond within 4 hours, though most replies arrive sooner.
When emailing support, include the following for the fastest resolution:
- Your registered email address or account username
- A clear description of the issue or question
- Screenshots if relevant (especially for technical issues or payment discrepancies)
- Any reference numbers related to transactions or previous support tickets
Common Questions Answered
Before reaching out to support, check whether your question is covered here:
Account & Registration
- How do I change my email address? — Contact support via live chat with your current and new email addresses. A verification step will be required.
- Can I have multiple accounts? — No. Spinboss allows one account per person. Duplicate accounts will be closed.
- How do I close my account? — You can request temporary or permanent account closure through account settings or by contacting support.
Payments
- Why is my deposit not showing? — Most deposits are instant, but some payment methods can take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact support with your transaction reference.
- Why was my withdrawal declined? — Common reasons include incomplete KYC verification, unmet wagering requirements, or exceeding withdrawal limits. Check these first, then contact support if the issue persists.
- Can I change my withdrawal method? — Withdrawals must generally go to the same method used for deposits, up to the deposited amount. Excess winnings can be withdrawn to an alternative method.
Bonuses
- My bonus was not credited — what happened? — Ensure your deposit met the minimum qualifying amount and that you have not already claimed the maximum number of welcome bonuses. If everything looks correct, live chat can investigate immediately.
- Can I cancel an active bonus? — Yes. Contact support to request bonus cancellation. Note that the bonus funds and any associated winnings will be removed.
Technical Issues
- A game froze during play — are my bets safe? — Yes. All game outcomes are determined at the moment of the bet. If a game disconnects, re-open it and the result will be displayed. Your balance is updated automatically regardless of connectivity.
- The website is not loading properly. — Clear your browser cache, disable browser extensions, or try a different browser. Spinboss works best on the latest versions of Chrome, Firefox, Safari, and Edge.
Responsible Gambling Support
If you need help managing your gambling habits, the Spinboss support team can assist with setting deposit limits, loss limits, session time limits, and self-exclusion periods. These tools are available in your account settings and can also be applied by contacting support directly.
Spinboss partners with organisations like GamCare and Gambling Therapy to provide external support resources. Links to these services are available on the Responsible Gaming page.
Support Quality Commitment
The Spinboss support team undergoes regular training to ensure knowledgeable, friendly, and efficient service. All interactions are monitored for quality, and player feedback is actively used to improve the support experience. If you feel your issue was not handled satisfactorily, you can request escalation to a senior support manager.